1. How much will I be charged for shipping?

This varies depending on the size, weight and destination of your chosen items, and the cost will appear at the checkout.

2. When will I receive my item and how can I track delivery?

Once your order is confirmed, we'll dispatch it within 5~7 business days.

Delivery takes days, depending on your location and chosen shipping method.

Tracking information and an estimated delivery date will be provided.

3. Will I need to pay taxes and duties?

1. What is KRUF's return and exchanges policy?

We offer a refund on any items, request a return within 7 business days and returned the item to us within 7 business days of the delivery date for all returns for your convenience. 

Returned merchandise must meet the below requirements in order to be accepted for a refund:

All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. 

Returns on items with a return tag attached will only be honoured if the label has not been removed.

SALE ITEMS, DISCOUNTED ITEMS, ITEMS PURCHASED WITH GIFT CARDS and PROMO CODE, ACCESSORIES, BAGS are not eligible for return.

We DO NOT accept return of Décor items, such as chairs or items with non-standard dimensions, unless items are damaged upon receipt. If you would like to return one of these items, please Contact Us.

For Hong Kong/ Macau/ China order:

KRUF will charge for extra HKD100 handling fee per return item, customers are responsible for the shipping cost.

For international order:

Initial shipping, shipping fee for the purchase from KRUF (The shipping fee of the responding order on www.krufonline.com), taxes and duties will not be refunded unless the Merchandise is defective in which case a full refund will be made subject to inspection and compliance with the policy under 'Refund' in Terms of Sale.

*Please note that exchanges may be processed only for the same or lower value. If you are exchanging for an item of lower cost, you will receive a partial refund directly through your Paypal account.

To create a return,

1. You have to contact us via enquiry@krufonline.com to request a return. Please state your order no., the item(s) you would like to return and the reasons why you would like to return.

2. For valid return, KRUF will issue a return code to you. 

3. You need to fill in a returns invoice with the return code. You should find a returns invoice inside your parcel.

4. On it, mark the items, including the quantities, being sent back to us. Make sure you sign and date this invoice to confirm your return.

5. Attach the return note and a signed copy of the return note inside the KRUF box.

6. Then, pack the item(s) you wish to return in the original (including invoices, proof of purchase, protective film/sleeves of the products, the products and packaging boxes and sleeves, accessories, and all accompanying documents and items.).

For exchange, please choose the exchange option. We will contact you via email once we received the return goods.

Items purchased at a KRUF store, KRUF outlet store or other retailer or distributor cannot be returned to krufonline.com. Items should be returned using the same channel of the original purchase.

If you need additional assistance please Contact Us.

2. When will I receive my refund?

Refunds are issued via the original payment method and will normally appear within 3-4 weeks, depending on the processing time of your payment provider.

To ensure your refund is as quick as possible, it needs to meet the conditions of our Returns & Refunds Policy.

3. Will shipping & duties be refunded on return?

While we offer free returns for all damaged or faulty items, the original delivery cost won’t be included in your refund. 

Return items for reasons, such as do not fit, not as pictured or otherwise specified in the return note, initial shipping and shipping fee for the purchase from KRUF (The shipping fee of the responding order on www.krufonline.com) will not be included in your return order. Taxes and duties are non-refundable through KRUF.

For exchange items size and colour, or otherwise specified, all shipping fee (i.e. shipping fee for the purchase on www.krufonline.com,  shipping fee for returning item(s) to KRUF and shipping fee for exchanged items from KRUF) will not be included. Customer will take full the responsibility on taxes and duties.

4. What should I do if I have received the wrong/ faulty/ damaged items?

Please check the contents of your ordered item(s) upon receipt. While we take great care to pack your parcel with precision, on a rare occasion we may send the wrong item by mistake. If you have received wrong/faulty/damaged item in your order, please contact our Customer Service team to resolve the issue, please contact our Client Services within 48 hours upon discovery for our advisors to assist you, and send back the item(s) within 7 days. 

For more information, please contact our Client Services Centre via enquiry@krufonline.com. KRUF reserves the right to interpret and amend these terms and conditions without prior notice.